Acceptance of Terms
Creating an account or using Verde means accepting the version of these Terms and the Privacy Policy presented during registration. Verde records the accepted policy versions and acceptance time.
Terms of Service
These Terms describe the operational rules currently supported by Verde Homes. Verde provides property-management software; it is not a law firm, CPA firm, bank, insurer, or property-management brokerage. Property owners remain responsible for their decisions, records, forms, notices, and obligations. Additional legal terms remain subject to qualified counsel review.
Effective July 17, 2026 • Version 2026-07-17
Create Owner AccountCreating an account or using Verde means accepting the version of these Terms and the Privacy Policy presented during registration. Verde records the accepted policy versions and acceptance time.
An owner must be able to act for the rental portfolio or organization being created. Tenant and property-manager access remains invitation-based and is limited to the role and organization assigned to the invitation.
Users must provide accurate registration information, protect their credentials, change temporary passwords, and promptly report suspected unauthorized account access.
Owners control property operations and role invitations. Tenants and property managers must use their assigned access only for authorized rental activities. Owners remain responsible for local forms, notices, screening decisions, and property-management obligations.
Paid plans renew monthly at the price shown during Checkout until canceled. Plan capacity and included features are shown on the Pricing page. Upgrade and downgrade self-service is not currently offered; contact support for available options.
Subscription Checkout, tenant payments, saved bank-payment methods, connected-account onboarding, and owner payouts use Stripe-hosted services. Availability depends on Stripe account and payment-method readiness.
Subscription charges and tenant payment-processing fees are separate. ACH and card fees, when applicable, are shown before Checkout. Verde does not promise that taxes are included or collected unless Checkout expressly displays them.
Card or ACH payments may remain pending or fail. Access, balances, and payment history update after Stripe confirms the relevant event. Customers should contact support about a failed or duplicate payment instead of submitting repeated payments.
The current account-closure workflow cancels an active Verde subscription immediately without proration or an automatic refund. Other cancellation, refund, dispute, and chargeback requests require support review; no refund outcome is promised.
Owners can immediately download an available ZIP export from Settings. The export contains supported portfolio records and available private document files; external provider records and unavailable files are not included.
Archiving immediately cancels the current Verde subscription without proration or a refund, then places the workspace in read-only mode. Existing outstanding charges are not changed.
Reactivation restores an archived workspace to active lifecycle status but does not create or resume a paid subscription.
Eligible owners can schedule account deletion after a 30-day read-only grace period and can cancel the schedule before permanent processing begins. Permanent deletion processing is not currently active. Scheduling a deletion does not itself permanently delete database, Storage, Auth, or Stripe records.
Financial, security, audit, fraud-prevention, dispute, and externally retained Stripe records may be preserved or anonymized when operational or approved retention rules require it.
Users may not upload unlawful content, misuse tenant data, access another organization without authority, interfere with the service, or use Verde to bypass housing, privacy, payment, screening, or other applicable rules.
Customers decide what property, tenant, lease, payment, maintenance, vendor, and document information to provide. Customers must have authority to provide that information and remain responsible for its accuracy and lawful use.
Verde relies on service providers including Stripe, Supabase, Vercel, Resend, and, for enabled AI-assisted features, OpenAI. Provider availability and separate provider terms may affect related workflows.
Verde may maintain, repair, suspend, or change features to protect customers, comply with approved operational decisions, or respond to provider limitations. Availability is not guaranteed to be uninterrupted. Material customer-impacting incidents are handled under Verde's incident process.
Verde may restrict access when an account is archived, scheduled for deletion, unpaid, misused, or presents an operational or legal risk. Read-only and retention behavior depends on the applicable lifecycle state.
Reports, tax summaries, screening tools, lease records, AI-assisted outputs, and workflow suggestions are organizational tools and are not legal, tax, accounting, financial, or professional advice. Users should obtain qualified advice when needed.
Questions about accounts, billing, privacy, or these Terms can be sent to support@verde-homes.com. The public support address is the approved intake point and requests are routed internally by category.